Refund & cancellation policy — Canada
How to cancel, and when you get money back.
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Contents
Your rights under provincial law
Nothing in these terms limits rights you have under the consumer protection law of your province or territory, or any other law that cannot be excluded by contract. If any part of these terms conflicts with that law, the law wins and the rest of these terms still applies.
This policy does not limit those rights in any way — it adds to them.
At a glance
| Situation | What happens |
|---|---|
| You cancel during the free trial | Nothing is charged. Access continues until the trial ends. |
| You cancel within 48 hours of any charge (first payment, first charge after the free trial or introductory week, or a renewal) | Full refund of that charge; the subscription ends immediately. Self-service, once every 12 months — further requests go to our support team. |
| You cancel more than 48 hours after the latest charge (before or after a renewal) | No further charges, no cancellation fee or penalty. Access until the end of the period you paid for. |
| Change of mind after 48 hours, and unused time after you cancel | Not refunded, except as set out on this page or where the law of your province or territory gives you a refund. |
| You cancel because we did not give you the required information or your copy of the agreement (provincial internet-sales law) | Refund of everything you paid under the agreement within 15 days. |
| We change the price or terms to your disadvantage | At least 45 days' notice by e-mail; you can cancel free of charge and get a refund of any unused prepaid period. |
| We remove a main feature during a prepaid period, or end your subscription without fault on your side | Refund of the unused part of the period you paid for, within 15 days. |
| Your billing address is in Québec, Manitoba or Saskatchewan (not offered there) | We cancel and refund everything you paid. |
| The service doesn't work as it should | We fix it within a reasonable time; if we can't, you can cancel and we refund the unused part of the period you paid for. |
| You were charged twice or by mistake | Full refund of the wrong charge. |
How to cancel
- In the app: “Account” → “Cancel subscription”.
- Without logging in: the Cancel subscription page — linked at the bottom of every page and in every reminder e-mail.
- By e-mail: hello@nobill.website, from any address — tell us the e-mail address of your NoBill account. It takes effect when we receive it.
Cancelling costs nothing. We confirm it by e-mail with the date your access ends.
How to ask for a refund
Within 48 hours of a charge: choose “Cancel and get … back” in your account (“Account” → “Cancel subscription”) or use the refund option on the Cancel subscription page (no login needed) — the refund is made automatically (once every 12 months). For anything else — including a cancellation under provincial internet-sales law — use “Account” → “Request a refund”, or write to hello@nobill.website or +33 7 51 27 79 67 from the address of your NoBill account and tell us what went wrong. We reply within 2 business days. Approved refunds are issued within 15 days at the latest and go back to the payment method you used; your bank normally shows them within 5–10 business days.
If you are not satisfied with our answer, you can contact the consumer protection office of your province or territory. If we fail to refund an amount provincial law requires us to refund, your card issuer may reverse the charge.
More information
Full details are in our Terms of Service. Questions: hello@nobill.website, +33 7 51 27 79 67.