Refund & cancellation policy — United States
How to cancel, and when you get money back.
Last updated:
At a glance
| Situation | What happens |
|---|---|
| You cancel during the free trial | Nothing is charged. Access continues until the trial ends. |
| You cancel within 48 hours of any charge (first payment, first charge after the free trial or introductory week, or a monthly charge) | Full refund of that charge, including its sales tax; the subscription ends immediately. Self-service, once every 12 months — further requests go to our support team. |
| You cancel more than 48 hours after the latest charge | No further charges, no cancellation fee. Access until the end of the period you paid for. |
| You change your mind more than 48 hours after a charge | We don't give refunds for change of mind after that, or for unused time after you cancel. Your rights under the law of your state are not affected. |
| The service doesn't work as described and we can't fix it | Refund of the unused part of the period you paid for. |
| We remove a main feature during a prepaid period, or end your subscription without fault on your side | Refund of the unused part of the period you paid for. |
| You were charged twice or by mistake | Full refund of the wrong charge. |
How to cancel
- In the app: “Account” → “Cancel subscription”.
- Without logging in: the Cancel subscription page — linked at the bottom of every page and in every reminder e-mail.
- By e-mail: hello@nobill.website.
Cancellation is online, takes a couple of clicks, needs no phone call and costs nothing. We confirm it by e-mail with the date your access ends.
How to ask for a refund
Within 48 hours of a charge: choose “Cancel and get … back” in your account (“Account” → “Cancel subscription”) or use the refund option on the Cancel subscription page (no login needed) — the refund is made automatically (once every 12 months). For anything else, use “Account” → “Request a refund”, or write to hello@nobill.website or +33 7 51 27 79 67 from the address of your NoBill account and tell us what went wrong. We reply within 2 business days. Approved refunds go back to the payment method you used, normally within 5–10 business days depending on your bank.
If you are not satisfied with our answer, you can contact the consumer protection office of your state attorney general.
More information
Full details, including the automatic renewal terms, are in our Terms of Service. Questions: hello@nobill.website.