Refund & cancellation policy — New Zealand
How to cancel, and when you get money back.
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Contents
Your Consumer Guarantees Act rights
Our services come with guarantees under the Consumer Guarantees Act 1993 that can't be excluded: that we provide them with reasonable care and skill, that they are fit for the purpose we promote them for, and that we provide them within a reasonable time. If NoBill fails to meet a guarantee, we will fix the problem within a reasonable time. If we don't, or if the failure is substantial, you can cancel and get a refund for the part of the service you haven't received, and you may also be entitled to compensation for any reasonably foreseeable loss.
This policy does not limit those rights in any way. Our 48-hour refund promise below is an extra on top of them.
At a glance
| Situation | What happens |
|---|---|
| You cancel during the free trial | Nothing is charged. Access continues until the trial ends. |
| You cancel within 48 hours of any charge (first payment, first charge after the free trial or introductory week, or a renewal) | Full refund of that charge, no questions asked; the subscription ends immediately. Self-service, once every 12 months — further requests go to our support team. |
| You cancel more than 48 hours after the latest charge | No further charges, no cancellation fee. Access until the end of the period you paid for. |
| You simply change your mind more than 48 hours after a charge | We don't refund change of mind or unused time after you cancel — but this never affects your Consumer Guarantees Act rights (next rows). |
| NoBill fails to meet a guarantee and the problem can be fixed | We fix it within a reasonable time. If we don't, you can cancel and get a refund for the part of the service you haven't received. |
| The failure is substantial or can't be fixed | You can cancel and get a refund for the part of the service you haven't received, plus compensation for reasonably foreseeable loss. |
| We remove a main feature during a prepaid period, or end your subscription without fault on your side | Refund of the unused part of the period you paid for. |
| You were charged twice or by mistake | Full refund of the wrong charge. |
| You subscribed in the NoBill iPhone app (App Store) | Apple bills it, so cancellation and refunds go through Apple (see below). Our 48-hour self-service refund doesn't apply to App Store purchases. Your rights under the Consumer Guarantees Act are not affected. |
How to cancel
- In the app: “Account” → “Cancel subscription”.
- Without logging in: the Cancel subscription page — linked at the bottom of every page and in every reminder e-mail.
- By e-mail: hello@nobill.website.
Cancellation is online, takes a couple of clicks and costs nothing. We confirm it by e-mail with the date your access ends.
How to ask for a refund
Within 48 hours of a charge: choose “Cancel and get … back” in your account (“Account” → “Cancel subscription”) or use the refund option on the Cancel subscription page (no login needed) — the refund is made automatically (once every 12 months). For anything else — including a refund under the Consumer Guarantees Act — use “Account” → “Request a refund”, or write to hello@nobill.website or +33 7 51 27 79 67 from the address of your NoBill account and tell us what went wrong. We reply within 2 business days. Approved refunds go back to the payment method you used, normally within 5–10 business days depending on your bank.
If you are not satisfied with our answer, you can take a claim to the Disputes Tribunal, or contact the Commerce Commission or Consumer Protection for information about your rights.
Bought in the NoBill iPhone app (App Store)
Apple processes the payment, so Apple handles cancelling and refunds for App Store purchases — we can't cancel them or refund them ourselves.
- Cancel: on your iPhone in Settings → your name → Subscriptions, or in the app under “Account” → “Manage subscription” — at least 24 hours before the renewal date to avoid the next charge. Cancelling on our website or deleting your NoBill account does not stop Apple's billing.
- Refund: ask Apple at reportaproblem.apple.com, or in the app under “Account” → “Request a refund” (opens Apple's refund form). Apple decides on the refund under its own policy.
This doesn't affect your rights under the Consumer Guarantees Act: if NoBill fails to meet a consumer guarantee, write to hello@nobill.website or +33 7 51 27 79 67 and we will help, including with Apple. Details: section 11A of our Terms of Service.
More information
Full details are in our Terms of Service. Questions: hello@nobill.website.