Refund & cancellation policy — United Kingdom
How to cancel, when you get money back, and your 14-day cancellation rights.
United Kingdom — not currently offered. NoBill is not sold to customers in the United Kingdom at the moment (it is sold in Australia, Canada and New Zealand). This version is kept for reference only and does not apply to any new purchase.
Last updated:
Contents
At a glance
| Situation | What happens |
|---|---|
| You cancel during the free trial | Nothing is charged. Access continues until the trial ends. |
| You cancel within 14 days of signing up (any plan) | Full refund of everything you paid; the subscription ends immediately. |
| You cancel within 14 days of the first payment after a free trial or introductory week | Full refund of that payment; the subscription ends immediately. |
| You cancel at any other time | No further charges. Access until the end of the period you paid for; no refund for the unused part of that period. |
| NoBill is faulty or not as described | We fix it; if we can't, you may be entitled to a price reduction or refund (Consumer Rights Act 2015). |
| We announce a price increase or a change to your disadvantage | You can cancel free of charge before it applies (at least 30 days' notice). |
| We stop offering NoBill or end your subscription without fault on your side | Refund of the unused period you paid for. |
| You were charged twice or by mistake | Full refund of the wrong charge. |
How to cancel
- In the app: “Account” → “Cancel subscription”.
- Without logging in: the Cancel subscription page — linked at the bottom of every page and in every reminder e-mail.
- By e-mail: hello@nobill.website.
We confirm every cancellation by e-mail, with the date and time we received it.
Your 14-day right to cancel
You have the right to cancel the contract within 14 days without giving any reason. The cancellation period expires 14 days after the day the contract is made.
You have the same right for 14 days after the first payment that follows a free trial or introductory week.
To exercise it, tell us clearly — with the cancellation-right option on the Cancel subscription page, by e-mail to hello@nobill.website, or by post using the model form below (you don't have to use it). It is enough to send it before the period ends.
When you asked us to start NoBill during the cancellation period, the law allows us to charge for the service supplied until you cancel. We don't: we refund everything you paid for that period.
How refunds are paid
We refund without undue delay and no later than 14 days after we receive your cancellation, to the payment method you used (via Stripe). You won't pay any fees for the refund. Depending on your bank it can take a few more days to appear on your statement.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To: Traffic Corsar SAS (société par actions simplifiée), 27 avenue Jean Médecin, 06000 Nice, France, E-mail: hello@nobill.website, Telephone: +33 7 51 27 79 67
I hereby give notice that I cancel my contract for the supply of the following service: NoBill subscription
Ordered on:
Name of consumer:
Address of consumer / e-mail address used for NoBill:
Signature of consumer (only if this form is sent on paper):
Date:
More information
Full details are in our Terms of Service, sections 5–11 and 14–15. Questions: hello@nobill.website.