NoBill

How to cancel Crave in Canada

Checked on the official help page: · Applies in: Canada

Steps

  1. Sign in at https://www.crave.ca and open Manage Account from the user icon (top right).
  2. Click Subscriptions.
  3. Click Cancel Subscription and follow the steps to the confirmation page.
  4. Add-on only: click Cancel add-on under that add-on.

Good to know

Crave is pre-paid with no refunds; access continues to the end of the billing cycle, so cancel before the renewal date. Cancelling Crave also cancels its add-ons. Signed up through your TV or mobile provider → contact that provider. Apple → Apple subscriptions; Google → Google Play subscriptions; Roku → your Roku account; Crave on Prime Video Channels → Prime Video.

Official help page

Providers change their menus from time to time. If a step looks different, the official page above is the source. NoBill isn’t affiliated with Crave; we can’t cancel for you.

Paying through the App Store or Google Play?

If you signed up inside an app on your phone, the subscription is usually billed by Apple or Google, not by the service itself. Then you cancel it in your Apple account or in Google Play – deleting the app does not cancel it.

Still being charged after you cancelled?

  1. Check that you cancelled the right account and look for the provider’s cancellation confirmation (e-mail or account page).
  2. Check who bills you: a charge from Apple, Google, PayPal or your phone or internet provider has to be cancelled with them.
  3. Contact the provider’s support, with the date you cancelled and the charge from your statement.
  4. Ask your bank or card issuer to stop the recurring payment. You can also ask them about a chargeback for a charge made after you cancelled – the issuer’s own rules decide.

Canada

Consumer protection in Canada is mainly provincial, so the office of your province or territory is the right place for a dispute.

General information, not legal advice.

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