How to cancel Xbox Game Pass in Australia, Canada and New Zealand

Checked on the official help page: October 2026 · Applies in: Australia, Canada, New Zealand

Steps

Web: sign in at https://account.microsoft.com/services with the account that bought it.
Find the subscription, select Manage, then Cancel subscription and follow the steps.
Console: Xbox button > Profile & system > Settings > Account > Subscriptions > Cancel.

Good to know

Turning off recurring billing stops future charges; benefits last until the expiry date. Some subscriptions can be cancelled immediately with a refund; in Canada a prorated refund of the last charge is available. 'Turn on recurring billing' instead of Manage → it is already set to expire. Billed by a third party → contact them.

Official help page

support.xbox.com/en-AU/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription

Providers change their menus from time to time. If a step looks different, the official page above is the source. NoBill isn’t affiliated with Xbox; we can’t cancel for you.

Paying through the App Store or Google Play?

If you signed up inside an app on your phone, the subscription is usually billed by Apple or Google, not by the service itself. Then you cancel it in your Apple account or in Google Play – deleting the app does not cancel it.

How to cancel a subscription from Apple (iPhone, iPad, Mac or the web)
How to cancel a Google Play subscription (Android)

Still being charged after you cancelled?

Check that you cancelled the right account and look for the provider’s cancellation confirmation (e-mail or account page).
Check who bills you: a charge from Apple, Google, PayPal or your phone or internet provider has to be cancelled with them.
Contact the provider’s support, with the date you cancelled and the charge from your statement.
Ask your bank or card issuer to stop the recurring payment. You can also ask them about a chargeback for a charge made after you cancelled – the issuer’s own rules decide.

Australia

Consumer protection in Australia is shared between the ACCC and the fair trading or consumer affairs office of your state or territory.

Your state or territory fair trading / consumer affairs office – for help with a dispute with a business (for example NSW Fair Trading or Consumer Affairs Victoria).
NSW Fair Trading – New South Wales.
Consumer Affairs Victoria – Victoria.
ACCC (Australian Competition and Consumer Commission) – to report misleading conduct or subscription traps.

Canada

Consumer protection in Canada is mainly provincial, so the office of your province or territory is the right place for a dispute.

Consumer Protection Ontario – Ontario.
Consumer Protection BC – British Columbia.
Your province or territory's consumer protection office – elsewhere in Canada.
Competition Bureau Canada – to report misleading advertising or pricing.

New Zealand

In New Zealand you can get information and independent advice, and take small claims to the Disputes Tribunal.

Consumer Protection (MBIE) – information about your rights.
Citizens Advice Bureau – independent advice.
Commerce Commission – to report misleading conduct.
Disputes Tribunal – for small claims against a business.

General information, not legal advice.