NoBill

How to cancel Neon in New Zealand

Checked on the official help page: · Applies in: New Zealand

Steps

  1. Sign in to My Account at https://www.neontv.co.nz/my-account/details.
  2. Choose Plan & Payment (on a phone, open the top-left menu first).
  3. Under Manage your plan, click Cancel.

Good to know

Plans renew each calendar month; you can come back any time by signing in again. Billed through Spark → contact Spark to cancel. A Sky Sport Now + Neon bundle has its own FAQ on the Neon help centre.

Official help page

Providers change their menus from time to time. If a step looks different, the official page above is the source. NoBill isn’t affiliated with Neon; we can’t cancel for you.

Paying through the App Store or Google Play?

If you signed up inside an app on your phone, the subscription is usually billed by Apple or Google, not by the service itself. Then you cancel it in your Apple account or in Google Play – deleting the app does not cancel it.

Still being charged after you cancelled?

  1. Check that you cancelled the right account and look for the provider’s cancellation confirmation (e-mail or account page).
  2. Check who bills you: a charge from Apple, Google, PayPal or your phone or internet provider has to be cancelled with them.
  3. Contact the provider’s support, with the date you cancelled and the charge from your statement.
  4. Ask your bank or card issuer to stop the recurring payment. You can also ask them about a chargeback for a charge made after you cancelled – the issuer’s own rules decide.

New Zealand

In New Zealand you can get information and independent advice, and take small claims to the Disputes Tribunal.

General information, not legal advice.

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