How to cancel HBO Max in Australia and New Zealand

Checked on the official help page: October 2026 · Applies in: Australia, New Zealand

Steps

Sign in at https://www.hbomax.com/subscription (or in the app: profile > Subscription).
The top of the screen shows who bills you.
Billed by HBO Max: choose Cancel Your Subscription and confirm.
No cancel option: cancel with the company that bills you (Apple, Google Play, your telco…).

Good to know

Renews until cancelled; deleting the app does not cancel. You can stream until the end of the billing period. AU third-party billers include Apple, Google Play, Amazon Appstore, Roku, Samsung TV, Prime Video Channels and internet / mobile / TV providers; NZ: Prime Video Channels or your internet, mobile or TV provider. In Canada HBO content is on Crave.

Official help page

Australia: help.hbomax.com/au/Answer/Detail/000002526
New Zealand: help.hbomax.com/nz/Answer/Detail/000002526

Providers change their menus from time to time. If a step looks different, the official page above is the source. NoBill isn’t affiliated with HBO; we can’t cancel for you.

Paying through the App Store or Google Play?

If you signed up inside an app on your phone, the subscription is usually billed by Apple or Google, not by the service itself. Then you cancel it in your Apple account or in Google Play – deleting the app does not cancel it.

How to cancel a subscription from Apple (iPhone, iPad, Mac or the web)
How to cancel a Google Play subscription (Android)

Still being charged after you cancelled?

Check that you cancelled the right account and look for the provider’s cancellation confirmation (e-mail or account page).
Check who bills you: a charge from Apple, Google, PayPal or your phone or internet provider has to be cancelled with them.
Contact the provider’s support, with the date you cancelled and the charge from your statement.
Ask your bank or card issuer to stop the recurring payment. You can also ask them about a chargeback for a charge made after you cancelled – the issuer’s own rules decide.

Australia

Consumer protection in Australia is shared between the ACCC and the fair trading or consumer affairs office of your state or territory.

Your state or territory fair trading / consumer affairs office – for help with a dispute with a business (for example NSW Fair Trading or Consumer Affairs Victoria).
NSW Fair Trading – New South Wales.
Consumer Affairs Victoria – Victoria.
ACCC (Australian Competition and Consumer Commission) – to report misleading conduct or subscription traps.

New Zealand

In New Zealand you can get information and independent advice, and take small claims to the Disputes Tribunal.

Consumer Protection (MBIE) – information about your rights.
Citizens Advice Bureau – independent advice.
Commerce Commission – to report misleading conduct.
Disputes Tribunal – for small claims against a business.

General information, not legal advice.